Question 1

1. How do I reset my GCash MPIN?

Accepted Answer

If you forget your MPIN, select "Forgot MPIN" on the login page. Follow the verification process, and you’ll be able to reset it.

Question 2

2. Can I log in to GCash on multiple devices?

Accepted Answer

Yes, but for security reasons, GCash may prompt additional verifications if you log in from a new device.

Question 3

3. Is GCash free to use?

Accepted Answer

GCash is free to download and register. Some services may have minimal fees, but transactions like sending money to other GCash users are free.

Question 4

4. What should I do if I don’t receive a verification code?

Accepted Answer

First, check your network signal and make sure your mobile number is active. You may also try resending the code. If you still don’t receive it, contact GCash support.

Question 5

5. Can I change my registered mobile number in GCash?

Accepted Answer

No, you cannot directly change the registered mobile number. However, you can create a new GCash account with a different number.

Question 6

6. How do I contact GCash support?

Accepted Answer

You can reach GCash support through the app by selecting "Help" or visiting the GCash website for customer service options.

Question 7

7. Why is GCash asking for biometrics?

Accepted Answer

Biometrics (like fingerprint or Face ID) enhance security, making it harder for unauthorized users to access your account.

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